Routes Home will work with clients who are vulnerable and and not eligible to access services in the UK. More information on our referral guidelines and criteria can be found here. Outreach teams can make referrals for individuals or for “hot spots” by calling 0203 092 7455 or emailing firstname.lastname@example.org. As well as non UK EU nationals, Routes Home also works in partnership with Street Legal to support non EU nationals who are rough sleeping but who are prevented from exiting rough sleeping due to complex immigration issues and who are effectively destitute because of this.
Routes Home manages a “resolution list” of clients who find themselves destitute which Outreach teams can nominate clients to by contacting the referrals number or email address. Routes Home also manages a resolution fund for the purpose of facilitating applications for leave for long term non-EEA national rough sleepers with no recourse to public funds. When the team receive a referral it will be responded to within 24 hours by the routes home team who will take the following steps in the flow graph below
Download the Routes Home flow chart in pdf format.