What is Routes Home? Routes Home is a service run by the homelessness charity St Mungo’s. This project works with people who are non UK nationals who sleep rough in London. In brief, our role is to support and help you to find a route off the street. This could be into treatment or sustainable accommodation.
What can you do for me? We can help you to move off the streets and move on with your life. We will listen to you and find out about your support needs and your current situation. Throughout the assessment process, we will work with you to create a plan to help you move away from the streets. If you need help to get into treatment or housing, we will make an offer based on your needs and your eligibility. Even if you are a non UK national you may have rights to access services. Our role is to find out what you are entitled to and where in order to help you off the streets.
How do you work? First of all, we listen to you. Secondly, we don’t work alone. We recognise the need to work alongside and in partnership with other services and people (eg health, social services, family) both in the UK and abroad so that the best plan can be developed for you. We will always involve you in everything that we do because we believe this is the best way to work and the best way to support you.
Will you give me some place to stay? We believe the best way to help everyone is firstly to get a person somewhere safe to stay. Unfortunately, this is not always possible. If we can, then we will try to find you a safe place to stay in one of our projects. You may need some time and stability away from the street to think in order to make decisions about your choices so we will always try to offer you an option to access a bed.
Can you give me legal advice? We can arrange an appointment with our OISC registered Immigration Advisor through Street Legal and their recommendation will be included in your support plan. If they can’t give you satisfactory advice on particular matters, we will signpost you to other relevant legal advice.
Do you work with the Home Office? Where there are complex immigration issues we may need to liaise with the Home Office in order to support your case. However we will only do this with your consent. We don’t share information with the Home Office, unless with consent, or there is a serious risk of harm to yourself or others.
What if I don’t want your help? You do not have to take up our offers of support or help. You may have been referred to us by another outreach team or agency but the choice to work with us is yours.
I don’t want to be reconnected so what can you do for me? Our experienced workers will find out about your needs and eligibility and provide as much advice and guidance about your options as we can. We work with a range of support services and partners abroad who can provide ongoing accommodation and support for those who accept reconnection offers. If we believe that reconnection is your best option, that is what we will offer you, including ensuring you have an offer of a safe place to stay and the appropriate support. It is your choice to accept or reject this.
Can you help me find a home here in the UK? In many cases people have rights to access health and housing services here in the UK. Our role is to support you off the streets and we will absolutely help you find housing in the UK if you can afford this and/or are eligible.
I have nowhere to live back in my home country so how can you help? If we support you to return to your home country, we will only do so if we can find you a safe place to stay with the appropriate support. Routes Home works with a number of services abroad and is developing new partnerships to ensure that you will have a place to live. Our help is tailored to your support needs – we often assist our clients in to treatment and accommodation services in their home country. We have also helped people to re-establish contact with their families.
Are you a charity? Yes, St Mungo Community Housing Association became a registered charity in September 2012.
How can I complain? If you would like to make a complaint about the service you can do so by contacting firstname.lastname@example.org or 0203 856 6000. If you would like help making a complaint then staff members will offer to help write down your complaint and give it to the correct person to deal with.
Are you going to pass my details to the Home Office so that they can remove or deport me? No
I was sleeping rough and I have been served removal papers by the Home Office – can you help me? Immigration rights is a complex matter and requires specialist advice. We can arrange an appointment with OISC registered Immigration Advisor or a legal advisor to help you understand your rights and where there is merit to put in an appeal. Additionally, Routes Home can liaise directly with the Home Office should you require access to treatment and support.
If you have any other queries or require advice from Routes Home please call us on 0203 092 7455