The Routes Home Service can only take referrals from partner services working with people sleeping rough, such as street outreach teams and No Second Night Out.
If you are sleeping rough or at risk of sleeping rough, you should in the first instance approach your local authority housing options team for the appropriate advice and assistance.
You can also let street outreach teams know you are rough sleeping and require support, by raising an alert via the StreetLink. If you do not have access to the internet, you can also call StreetLink on 0300 500 0914. Calls will cost the same as any other local call made from a UK landline or mobile phone, but you can ask the team to call you back. Interpreters are available on request.
If you are eligible for Routes Home, the street outreach team may then refer you to the Routes Home service.
