Effective partnership building and appropriate handover to agencies and authorities in the home country should enable them to hold the care and responsibility once a return has taken place. It is important to ask for feedback regarding both progress and difficulties in order to support individual EEA nationals and to develop your service.
- Provide people with key contact numbers of agencies and family members and ensure that this is shared with partners, including emergency contacts.
- Where clients are escorted by staff on the journey, it’s worthwhile travelling with them to the service they have been referred to and to give staff there a handover. This should include key documents including risk assessment, discharge notes or information regarding medical conditions and treatment.
- For people who travel without direct support, follow-up within 24 hours to ensure safe arrival – contact our client, their family or the service they have been referred to.
- Arrange follow up contact with your client directly, with family and services to get a further update on the client’s progress. This is also a good opportunity to seek feedback on how effective the service has been in preparing the client for a return.