Effective partnership building and appropriate handover to agencies and authorities in the home country should enable them to hold the care and responsibility once the reconnection has taken place. It is important to ask for feedback regarding both progress and difficulties in order to support individual EEA nationals and to develop your service.
- Provide people with key contact numbers of agencies and family members and ensure that this is shared with partners, including emergency contacts always in line with GDPR and local policies.
- Where clients are escorted by staff on the journey, staff should travelling with clients to the service they have been referred to. That way they can ensure the reconnection has happened as planned and give local staff a handover. The handover should include key documents including risk assessment, discharge notes or information regarding medical conditions and treatment.
- For people who travel without direct support, you should provide a handover to local services before the reconnection if possible and follow-up within 24 hours to ensure safe arrival by contacting the client, their family or the service they have been referred to. If possible you should also provide the client with details for a contact in the UK to contact if they experience any difficulties during the reconnection.
- Arrange follow up contact with your client directly, with family and services to get a further update on the client’s progress. This is also a good opportunity to seek feedback on how effective the service has been in preparing the client for a return.